Frequently Asked Questions
This page is for quick answers to common questions and solutions, such as our main business, factory, delivery time, after-sales issues, payment methods, sales service, etc. If do not list the questions you want to ask, please contact us directly.
1What kind of your company's business style?
We are aluminium U channel for frameless glass railing profile extrusion manufacturer, aluminum profiles premium oem factory.You can buy from us different model of frame-less glass railing aluminum profile.
2How can you ensure high quality?
We have our own material production workshop.Workers are all well-trained before starting to work.Pre-production sample before mass production, Inspection before shipment,clients also can send representative come factory to check .100% QC for each processing and final inspection. Our QC won't let any defective products get out of our factory.We have pass ISO9001:2008, ISO14001:2004, ISO10012,etc quality management system.
3What is your company MOQ?
This mainly depends on your order model and color. If it is our regular model, there is no minimum order quantity requirement. If there are special customization requirements, there is usually a minimum order quantity requirement of 500kg.
4What kind of surface treatments can your company do ?
Our mainly surface treatments include anodize oxidation , Powder coated , Wood grain, Polished, Brushed, Electrophoresis ,Mill finish , Sand blasting etc.
5What kind of deep process can you do ?
CNC,drilling, milling,cutting,welding,bending,assembling.
6What is the your company order average lead time?
Normally it takes 5-7 days for goods in stock and sample, and it takes around 20-25 or more days for mass production customized products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.
7What is your payment condition?
Our payment condition is 30% for deposit and 70% balance before shipment. After the order is made, the deposit will be paid, then we will start the production or packaging as soon as possible. Buyer will need to pay the balance before we dispatch the products.
8 Does your price include delivery fee?
It depends on clients request and order QTY, we can offer FOB, CIF or EXW (factory) price. For small order,normally is EXW,clients pay extra delivery fee;If order >8000USD,we can offer FOB trade term.
9What business services can you provide?
Our sales team exprienced with international business.
Accepted Delivery Terms: FOB,CFR,CIF,EXW,DDP,DDU,Express Delivery;
Accepted Payment Currency:USD,EUR,JPY,CAD,AUD,HKD,GBP,CNY,CHF;
Accepted Payment Type: T/T,L/C,D/P D/A,Credit Card,PayPal,Western Union,Cash;
Accepted Delivery Terms: FOB,CFR,CIF,EXW,DDP,DDU,Express Delivery;
Accepted Payment Currency:USD,EUR,JPY,CAD,AUD,HKD,GBP,CNY,CHF;
Accepted Payment Type: T/T,L/C,D/P D/A,Credit Card,PayPal,Western Union,Cash;
10How can I customize the products?
You can reach us online and discuss and confirm the details,Model/color/surface treatment can be custom-made.
11Does your company offer OEM or ODM service?
We have the self-owned brand, OEM &ODM is accepted under corresponding agreement signed by both sides.
12How long products warranty time?
For all of products We provide 2 years' warranty time . When you need after sales service, you can call or send us email, we will reply to you within 24 hours.
13How about your package?
Wooden case is our standard package, soft package is also available.